True Hospitality

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Product Details

Publisher: GFB
Release Date: April 8, 2025
Formats: Paperback, Ebook
ISBN: PB: 978-1-964721-32-3; EB: 978-1-964721-33-0
Trim: 5.25 x 8
Page Count: 176

 

Lessons Learned from Behind the Concierge Desk

Jamie Cooperstein

“Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse.”

At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond–rated Rittenhouse Hotel would lead to anything more than a paycheck. 

Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.

True Hospitality is a fascinating memoir of one woman’s journey to find her way in the world of luxury hospitality.

About the Author

Jamie Cooperstein teaches companies, employees, and students to enhance the customer experience—a natural extension of her decade spent as a Five Diamond concierge. She is a former president of the Philadelphia Area Concierge Association and lives in the Society Hill section of Philadelphia with her husband and daughter. True Hospitality is her first book.

Reviews

“True Hospitality is an absolute delight. With humor, heart, and plenty of jaw-dropping stories from behind the concierge desk, this book is a must-read for anyone who’s ever wondered what it takes to make magic happen for others. Jamie’s insights will stay with you long after the final page.” —Brittany Hodak, author of Creating Superfans

“[True Hospitality has] intriguing hospitality lessons from the front lines of the industry, giving outsiders a real inside glance.” —Micah Solomon, author of The Heart of Hospitality

“True Hospitality is a quick and entertaining read. I could relate to Jamie Cooperstein’s journey as she learned valuable service lessons through experience, grit, and a genuine sense of pride in helping others. The book does a great job of showing the highs and lows of working on the front lines in the service industry.” —Jeff Toister, author of The Service Culture Handbook

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